Support
When contacting support about a problem, please include (a) the diagnostics page output, and (b) the precise error message you get when you put the image URL directly into the address bar. Without this information, I cannot diagnose the problem. It's also a good idea to skim the troubleshooting page, as there's a good chance it covers your issue.
Email: support@imageresizing.net. If you do not immediately get a reply, your e-mail did not arrive.
Both online tickets and this e-mail address are immediately forwarded to my personal e-mail account, so please use them! It helps me track support requests in a more organized manner. If you e-mail me at my personal e-mail address (nathanael.jones@gmail.com), your request may get lost!
You can search the forums, wish list, and knowledge base (as well as create tickets) at resizer.uservoice.com. To go directly to the Ideas page to create and vote for new features, click here.
Hours
Support is provided on a best-effort basis every day of the week. 60% of e-mails are answered within 1 hour. For the quickest response, please contact support during the following times.
- 2pm to 2am GMT
- 9am to 9pm EST
- 6am to 6pm PST
Emergency telephone support
Emergency support costs $99 per incident. To initiate, send an e-mail to support indicating it is an emergency situation, providing your telephone number(s). You will receive a phone call as soon as your e-mail is received.
It is suggested that you download and install Team Viewer on the computer in question, as remote desktop access may be required to resolve your issue.
We will make our best effort to respond as quickly as possible, but may not be available due to internet connection problems, sick days, etc.
Credit card, PayPal, and Google Checkout accepted
Click the first link for credit card or PayPal checkout, the second for Google checkout. Price: $99.
