Save money with a support contract. All contracts include permanent licenses to the latest version of all plugins offered when the contract expires. And even better - you get a direct line to the author. Don't hesitate to email sales@imageresizing.net about a customized support contract!
If you already purchased an Enterprise or Elite license, you can apply 50% of the purchase cost to a new support contract.
Go Bronze ($1000/yr with 2YR plan)
- The Bronze 6-month contract only costs $100 more than purchasing the Elite edition, and includes everything offered by Elite. It also includes 6 support incidents (limited to 1 per month) (normally $135 each), 2 assisted installs, 1 30-minute Q & A session (normally $190), and 1 hour of coding assistance (normally $195). That's $1195 in support savings, plus $100 savings on licensing.
- The Bronze 1-year contract will save you $500 if V4 arrives within 1 year (which is likely), because it includes major version upgrades. It also includes $2,005 in support savings, and potentially $500 over the licensing model.
Go Silver ($4000/yr with 2YR plan)
The Silver plans (unlike Bronze) allow any employee of the business to get direct, unlimited phone & TeamViewer support. No need to funnel all questions through the designated employee. Also, you get a special e-mail address to contact support, with 2 business-hour response times guaranteed. Hot-fixes are guaranteed within seven days for blocking bugs. In addition, two hours of architecture planning with the author is included, as well as 3 hours of his coding time if you need some custom work. 5 assisted installs per year are included.
Go Gold ($8500/yr with 2YR plan)
The Gold plans are ideal for mission-critical scenarios and large enterprises. Hot-fixes are provided within 2 business days. 10 hours of custom coding per year is included, as well as 5 hours of architecture planning and 10 assisted installations.
Feature comparison chart
All prices are in US Dollars.
| Free | Elite Edition | Bronze Level | Silver Level | Gold Level | |
|---|---|---|---|---|---|
| Best value for... | 1-2 developers | 2 - 10 developers | Mission-critical/Enterprise | ||
| 6 month | $849 | $900 ($949 after Feb. 1 2013) | $3,000 | $6,000 | |
| 1 year | $1500 | $5,000 | $10,000 | ||
| 2 year | $2000 | $8,000 | $17,000 | ||
| Licenses and upgrades | |||||
| All upgrades included | X | X | X | ||
| All plugins included (domain licenses only include a subset) | X | X | X | X | |
| Early access to new plugins and releases | X | X | X | ||
| Email Support | |||||
| Answers within 1 week | X | X | X | X | X |
| Answers within 24 hours Mon-Fri | X | X | X | X | |
| Answers by the author | X | X | X | ||
| Answers within 2 business hours | X | X | |||
| Hot-fix delivery | |||||
| Best-effort hot-fix delivery | X | X | X | X | |
| Hot-fixes within 7 business days | X | X | |||
| Hot-fixes within 2 business days | X | ||||
| Phone/Teamviewer Support | |||||
| Included support incidents | 1 | 1/month | unlimited | unlimited | |
| Designated employee gets support | X | X | X | X | X |
| All employees get direct support | X | X | |||
| Assisted installs | 2/yr | 5/yr | 10/yr | ||
| Architecture & Custom Development | |||||
| Q & A Session with author | 30 minutes | 2 hours | 5 hours | ||
| Coding assistance | 1 hour/year | 3 hours/year | 10 hours/year |
Medium-size print
- Support contracts begin the day payment clears.
- If your support contract cannot be honored because too few contracts were purchased in the given year to sustain development, you will get a full refund of your contract price (if it is a 1 year or shorter contract). If this happens on the second year, you will get a refund for 1/2 the purchase price. Due to growth patterns, it is extremely unlikely that this situation will occur.
- Please note - the Bronze support tier requires all support go through a single designated employee at your company, unlike the Silver and Gold tiers.
Purchase
You may request an invoice by e-mailing support@imageresizing.net with your company name and billing address, or pay with PayPal, Google Checkout, eCheck, or Credit card below.
